Support and contact
Get help with your learning account, a purchase, or a privacy request.
Email us
[email protected]Include the email associated with your account and a short description of what happened. For a billing question, include the purchase date or invoice reference if available. Screenshots can help; hide payment details and other sensitive information first. Never send your password, full card number, or card security code.
mellow lingo · Vancouver, British Columbia, Canada
Account and learning
Help with signing in, saved progress, practice, or a problem with a vocabulary question.
Subscriptions and refunds
Help with Paid access, monthly or annual billing, cancellation, payment issues, or a refund request. We review refunds case by case, subject to your applicable consumer rights.
Privacy and account closure
Request access to your information, a correction, a data export, or account deletion. We may need to verify that the account belongs to you.
Manage your subscription
Use Settings → Plan and billing to switch billing intervals, cancel immediately or at period end, undo a pending cancellation, and view invoices, payments, refunds, and subscription history. Canceling at period end keeps access through your paid period. Immediate cancellation ends paid access now and does not create an automatic refund. Your saved learning progress remains when you return to Free. Payment-method edits open securely in Stripe.
Purchases are processed through Stripe Managed Payments and Link. Link also provides order management and transaction support. Signing out or disconnecting Google does not cancel a subscription. If you want to close your account, cancel renewal first or ask us to help cancel it with your closure request.